Return & Refund Policy

Return Eligibility and Timeframe

At Naked Nutrition, we want you to feel confident and satisfied with your order. If you decide to return a product, please note that only unopened and unused items can be returned within 14 days of delivery for a refund or exchange. "Unopened and unused" means the product’s original seal remains intact and it has not been consumed or tested.

Due to safety and quality standards, we cannot accept returns on consumable products once they have been opened.

Returns Process

Do not send returns to the address on the package or any PO box, as these will not reach us and your return may be lost. Instead, contact Naked Nutrition first through the contact method available on our website. We will provide you with a return shipping label and instructions necessary to initiate your return.

The issued return label is essential to link your returned product into our system and process your refund or exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product sent by Naked Nutrition.
If the product is damaged or incorrect, we cover return shipping and will provide a replacement or refund promptly.

Refund Details

After we receive and inspect your returned item, we will issue a refund to your original payment method. Shipping charges are non-refundable unless the return is the result of an error or damage on our part.

The refund may take between 5-10 business days to appear on your bank or card statement, depending on your financial institution.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please take a clear photo and contact us immediately via our website contact page. We will make sure to resolve the issue by sending a replacement or processing a refund, without unnecessary delays.

Please report any damage as soon as possible after delivery so we can file the appropriate claim with the shipping carrier.

Items Ineligible for Return

Products marked as “as is” or sold as final sale cannot be returned or refunded.
Orders shipped to Alaska or Hawaii cannot be returned due to carrier restrictions on consumable goods.

Exchanges

If you prefer a different flavor or product, we recommend returning the unopened product for a refund and placing a new order. This approach ensures you avoid delays or stock issues that may occur if waiting for an exchange to be processed.

Contact Us

Before sending any returns, please reach out to Naked Nutrition through our website’s contact option. This helps us assist you properly and prevents your return package from being misplaced.